Share a Compliment
Did one of our team go above and beyond? We'd love to hear about it. Your kind words help us celebrate excellence and motivate our team to keep delivering great service.
Raise a Concern
If something hasn't met your expectations, please tell us. We take all feedback seriously and are committed to resolving any issue promptly and fairly.
Our Complaints Process
If you have a complaint, here's what happens when you submit it to us:
We acknowledge your complaint
You'll receive a confirmation that we've received your feedback, usually within 1 business day.
We investigate
A senior team member will review your concern thoroughly and gather any relevant information.
We respond
We aim to provide a full written response within 30 days of receiving your complaint, outlining our findings and proposed resolution.
External resolution
If you're not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — a free, independent external dispute resolution service.
We'd love to hear from you
Whether it's a compliment for a team member or a concern you'd like resolved — please fill in the form below and we'll be in touch promptly.
Thank you for your feedback!
We've received your message and will be in touch within 1 business day. Your feedback helps us continuously improve our service.
Return to homeExternal Dispute Resolution: If you are not satisfied with our response to your complaint, you can contact the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or call 1800 931 678 (free call). AFCA provides a free, independent and accessible dispute resolution service. You must give us an opportunity to respond to your complaint first.